We only accept PayPal
FAQs:
1.
Does chinatraditional.com offer free shipping
service to any products?
Chinatraditional.com offers free
shipping service to worldwide for all shipments via Airmail. We offer free
tracking number for order over $20 (order total amount not item price). If your
order amount is less than $20, the tracking number can’t be freely offered
unless you add $2 insurance fee. Chinatraditional.com shipment is
internationally delivered from free port
Hong Kong. The delivery time is determined by
the delivery destination, and the custom clearance time and so on.
2. How can I check out my order status?
You’ll receive a notification e-mail
from us when your order is shipped. Information like shipping items, shipping
time, tracking No. and tracking website is included.
Access the below tracking websites:
Register airmail (Hong Kong):
http://www.track-trace.com/post
Register airmail (China):
http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
First class mail (USA):
www.USPS.com
3.
What will affect the delivery time?
The delivery time includes processing
time and shipping time. Generally, the package can arrive in destination on
time. Processing time means the time Chinatraditional.com handles the order
internally. Delivery time is determined by the destination where the order is
shipped to, which is the main element that affects delivery time. Moreover, the
custom policy of destination country also influences the delivery time.
4.
The step of processing an order
Step 1: Order printed by our system
(0-1 business day)
Step 2: Order packaged by our storehouse (1-3 business days)
Step 3: Package carried to Hong Kong Post (1 day)
Step 4: Order processed by post to your destination.
5.
Estimate the delivery time to destination
Considering the
complicated international shipping procedures, the estimated delivery time below
is just for reference:
|
Airmail and register airmail
|
|
Area
|
time
|
|
United States,
Canada
|
6-14 business days
|
|
Australia,
New Zealand,
Singapore
|
5-11 business days
|
|
United Kingdom, France, Spain,
Germany, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden,
Switzerland
|
7-15 business days
|
|
Italy
|
10-25 business days
|
|
Other countries
|
7-15 business days
|
|
So usually you can
receive your order in 10~20 days after you place an order.
6.
What countries that we ship?
7.
Do I need to pay for Tax and Customs Duties?
Chinatraditional.com sends products
from
Hong Kong which is a free port. Because there is
no sale tax by imposed by
Hong Kong government, customers will not pay any
tax when shopping from us generally. As per our data, only less than 1% of the
package was opened and checked by customs of destination country. Customers are
responsible to pay for the taxes if import taxes are charged. Although the
possibility to have import taxes is near to zero, we strongly suggest that you'd
better know your import policy before your purchase happens. You have to notice
that some products may require special licenses or permits to import (such as
high powered lasers). It is customers’ business to handle the products that are
confiscated by the Customs in customers' countries. You are responsible for
assuring that the product can be lawfully imported to the destination country.
When ordering from Chinatraditional.com, the recipient is the importer of record
and must comply with all laws and regulations of the destination country.
8.
Why was my order sent in multiple packages when it
all could have fit in one box?
Chinatraditional.com may decide to
pack your items separately due to weight, size concerns or product shortage. You
can check from your order list to see which parts are sent separately.
9. What should I
do if the package is not received?
Firstly, you can track the status in
the tracking website mentioned as above. Once there’s no tracking information,
you can contact us via email
info@chinatraditional.com.
10. How can
Chinatraditional.com get my shipping address?
We'll get your shipping address when
you make payment by PayPal. Please note PayPal will be not sharing any of your
financial information to us except shipping address and a phone number which you
explicitly wish to share with us. If the destination address is abnormal, our
customer service representative will double confirm it with you before shipping
the package.
11.
My tracking number is not working, what should I do?
Once package has left from
Chinatraditional.com, it will take 1-3 business days to process in Hong Kong
Post system. Please wait a little more time and try it again later. Any
question, please email us.